Customer Support - Quality Assurance & After-Sales Services

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Common problem

1.What industries is Gantry-type CNC milling machine DC2025 suitable for?

A： Gantry-type CNC milling machine DC2025 is mainly suitable for many industry fields such as plastic molds, shoe molds, auto parts, graphite processing, roller machines and hardware processing.

1. Product Quality Assurance: All products offered by our company adhere to national and industry standards, and we provide a one-year warranty for quality assurance.
2. User Privacy Protection: We strictly comply with applicable laws and regulations to ensure that user information is utilized solely for transactions and services, with no risk of data leakage.
3. After-sales Service Commitment: Our company operates 26 service centers domestically and internationally, providing 24-hour after-sales support to ensure timely resolution of customer issues.
4. Legal Compliance Statement: All business operations must abide by relevant laws and regulations, safeguarding customers' legitimate rights and interests while eliminating illegal activities.
5. Amendment and Update of Terms: The company retains the right to modify the terms and will promptly inform customers of relevant changes through our official website.

Terms and Conditions

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Technical Support

1. After product development is completed: We provide complete technical documentation and instruction manuals to ensure that customers understand the product's technical parameters and usage methods.
2. Pre-sales support: A professional team provides consulting services to help customers choose the most suitable machine tools and equipment.
3. Training service: Provide operation and maintenance training to ensure that customers are proficient in equipment use and maintenance skills.
4. Consulting service: We provide customers with long-term technical consulting and answer any questions and concerns about CNC machine tools.

1. After-sales guarantee: We provide one-year free quality assurance service for the products we sell to ensure the stability and reliability of the products.
2. Technical support: The company has 26 sales service offices, equipped with professional technicians, who can answer customer questions online 24/7 and provide remote or on-site technical support.
3. Training service: Provide customers with free operation and maintenance training to ensure that customers can use and maintain the equipment proficiently.
4. Accessories supply: Provide original accessories for a long time to ensure the continuous and normal operation of customers' equipment.
5. Customer Feedback: Respond to customer feedback in a timely manner and continuously improve products and services to meet customer needs to the greatest extent possible.

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After-sales service

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Maintenance service

1. After the product development stage: We provide comprehensive technical documentation and user manuals to ensure customers fully understand the technical specifications and usage methods.
2. Pre-sales Support: Our professional team offers consulting services to assist customers in selecting the most appropriate machine tools and equipment.
3. Training Services: We offer training on operation and maintenance to ensure customers are proficient in utilizing and maintaining the equipment.
4. Consulting Service: We provide long-term technical consulting and address any inquiries or concerns regarding CNC machine tools.
5. After-sales Guarantee: We provide a one-year free warranty to ensure the reliability and stability of the products sold.
6. Technical Support: Our company has 26 sales service offices staffed with qualified technicians available online 24/7 to assist customers with inquiries and provide remote or on-site technical support.
7. Training Service: We offer complimentary training for operation and maintenance to ensure customers can operate and maintain the equipment proficiently.
8. Accessories Supply: We offer original parts for an extended period to guarantee the continuous and smooth operation of customer equipment.
9. Customer Feedback: We respond promptly to customer feedback and continually enhance our products and services to meet customer needs as effectively as possible.
10. Maintenance Service: We offer professional equipment diagnostics to swiftly and accurately identify the root cause of issues.
11. Equipped with a comprehensive inventory of original spare parts ensures maintenance quality and prolongs equipment lifespan.
12. Efficient on-site service to restore equipment to normal operation in the shortest time.
13. Regular maintenance and preventive services enhance equipment efficiency.
14. 24/7 service hotline to ensure timely responses to customer needs.
15. Professional training and technical support enable customers to acquire fundamental maintenance knowledge.
16. Remote technical support is provided to minimize equipment downtime.
17. An extensive service network covering all provinces and cities in China and overseas guarantees rapid response.

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Address: Industry Area of Changjie, Ninghai, Ningbo, Zhejiang, China

Email: [email protected]

Mobile: +86-15805747758

Tel: +86-15805747758

Contact: Mr. Yu

Please Feel Free To Leave Your Needs Here, A Competitive Quotation Will Be Provided According To Your Requirement.